Dear Visitor, This
Customer Information was created to provide information for the customers of magnet-it.shop (MAGNETITE
GLOBAL LLP; Cnr. OC390685; address: Office 5 The Round House Dormans Park Road, East Grinstead,
United Kingdom, RH19 2EN; hereinafter:
MAGNETIT in some cases the Company). This Customer Information forms an
integral, inseparable part of the General Terms and Conditions. If you wish to
be a customer or partner of our online store, please read this information
carefully and use our services and products only if you agree with all its
points and consider yourself bound by them.
PURCHASE, TERMS OF PURCHASE
- The order of the buyer or consumer (hereinafter:
Buyer) usually takes effect if it is confirmed by our staff by e-mail or
telephone. If the confirmation is not received by the Buyer within 48
hours, the Buyer's bidding obligations will be terminated.
- The consumer contract concluded between MAGNETIT
and the Customer through this online store is the so-called
"Off-premises contract" or the " distance
contract" in accordance with the applicable European and
international legislation. This contract cannot be considered a written
contract, so it will not be registered and cannot be recalled or accessed
on paper at a later date.
contract" means a consumer contract which,
concluded with the
simultaneous physical presence of the contracting parties in a place other than
the Company's business premises;
for which the
Buyer has made an offer to the Company in the circumstances specified in the
concluded at the
Company's business premises or using a means of communication between absent
persons immediately after the Company, in the simultaneous physical presence of
the parties, has personally and individually contacted the Customer at a place
other than the Business premises; or
during a trip organized by the Company for the purpose of selling or promoting
the products or services to the Buyer.
- "Distance contract" means a consumer
- which is concluded in the context of a distance
selling system organized for the provision of a contract product or
service without the simultaneous physical presence of the parties, by the
parties using only a means of distant communication for the purpose of
concluding the contract.
- We can provide the ordered products to the Buyer
only after the acceptance of the GTC (General Terms and Conditions) as the
purchase terms, within the ordering procedure fixed and confirmed in the online
store, and after the payment of the products, so the Buyer cannot demand.
- The order will be accepted by MAGNETIT through
the online store only if the Customer has entered all the data required
for the order (including the billing data and delivery address) correctly.
MAGNETIT shall not be liable for any delivery delays or other problems or
errors that can be traced back to the order data provided incorrectly and
/ or inaccurately by the Customer.
- The language used in this online store, in the
consumer contract concluded by placing orders, or in subsequent
communication is the language you have chosen from the Language selection
menu. The language of the order confirmation is the same as the language
of the contract.
- Purchasing in the web store presupposes that the
Customer is aware of the technical possibilities, features and limitations
of the Internet and accepts the possibility of errors associated with the
technology. We recommend that you use anti-virus and anti-spyware software
with an up-to-date database and always install current security updates
for your operating system and browser. We recommend using the latest
versions of Google Chrome or Mozilla Firefox. In other browsers, the online
store may not guarantee correct operation.
- MAGNETIT shall not be liable for any damages
incurred as a result of your connection to the Website. The customer is
obliged to protect their computer and the data on it.
- The customer may use the online store only at their
own risk and accepts that MAGNETIT shall not be liable for any property or
non-property damages incurred during use or caused by the purchased
products. MAGNETIT disclaims all responsibility for the conduct of users
of the website. The Buyer is fully and exclusively responsible for their
own conduct, as well as for the opinion expressed during the use of the online
store in the comments related to the product stored by the online store.
- Consumer prices are gross prices (including VAT).
The final amount consists of the total price of the products and includes
any shipping costs. After compiling the shopping cart on the website, the
Customer concludes a consumer contract with the MAGNETIT service provider
by clicking on the ORDER button. MAGNETIT informs the Customer by e-mail
about the origin of the obligation.
- On this website, the prices are indicated in the
so-called Credit internal currency, the online store indicates the prices
in bold letters. The products are always sold at the consumer price
indicated at the time of the order.
- MAGNETIT reserves the right to make changes to
the prices of its products on a non-retroactive basis. Likewise, the
purchase prices of the products certainly do not change for the particular
consumer between the time the order is placed and the time the goods are
- In case of any questions related to the
operation, ordering and delivery process of the online store, our Customer
Service is at your disposal as specified in the Contact menu item.
PLACING AN ORDER
- Compiling the order
Next to the
available products is the "Add to Cart" button. Click here to buy the
product, just put it in the cart.
The current value
of the shopping cart is always displayed and updated on the right.
Any product you
put in your cart will remain there until you delete it or order it. You can
check, modify or delete the contents of your cart at any time.
- Submitting the order
Going from the
summary part of the "BASKET" function, you can enter the billing and
delivery address when finalizing the order.
Moving forward in
summary, the Web Store lists the items ordered, shipping costs, and the amount
to be paid. The amount payable includes all costs. Here you can add a comment
to the order (which also helps the courier work).
We would like to
inform you that in this purchase step, before the finalization of the order,
you have the opportunity to re-check all the data entered so far, to discover
and correct data entry errors.
When you have
completed your purchase, have verified the details, the contents of your cart,
the shipping and payment method you have chosen, scroll down.
"Accept the terms of service" box (by clicking on the link, the GTC
will be loaded and read) and click on the "Start at the checkout"
button. This will correct any data entry errors that may need to be corrected,
and the new data will be saved.
We would like to
draw the attention of our customers to the fact that by clicking on the
"Checkout" button, the order placed in the online store will create a
payment obligation for the customer!
After saving, you
can use the "Confirm order" button to confirm your consumer's
intention to enter into a contract. You will always receive an e-mail
confirmation of your order.
- Confirmation of the Order
After the Customer
has sent the order, the Web Store will confirm to the Customer by automatic
e-mail within 48 hours that MAGNETIT has received the User's order. The
automatic e-mail will include the details of your order and the amount to be
paid. You have to pay nothing but the amount to be paid. This e-mail does not
constitute acceptance of your order, but merely informs you that the order has
been received by the Merchant.
If you do not find
the confirmation in your inbox, also check your SPAM folders. We are unable to
contact you if the phone number you entered is incorrect. Due to inaccurate or
incomplete contact information, it may be impossible to fulfil the order.
your offer by e-mail. The contract is concluded upon receipt of a separate
e-mail accepting the offer by MAGNETIT, and not upon receipt of the e-mail
confirming the order automatically within 48 hours. The User is released from
the obligation to make an offer if he does not receive a confirmation e-mail
from MAGNETIT without delay (within 48 hours) regarding the order sent.
If the e-mails are
not received because the User's e-mail account space is full or you have
entered an incorrect e-mail address, thus MAGNETIT is not able to perform the
confirmation, therefore it excludes its responsibility in this matter. If the
Buyer notices an error with regard to the data in the confirmation e-mail, he
must report it to MAGNETIT within 1 day at one of the Customer Service contacts
in order to avoid fulfilling unwanted orders.
- Processing the Order
indicates the need for performance at the moment of clicking on the order
button on the website, so he requests "immediate" performance (the
right of withdrawal starts from this date).
processed on business days. It is also possible to place the order outside the dates
indicated as the processing of the order, if it takes place after the end of
working hours, it will be processed within the next 2 working days. In all
cases, our customer service will confirm by e-mail when you can fulfil your
On a case-by-case
basis, but we reserve the right to refuse orders that have already been
confirmed in part or in full - if the product is not available in stock or the
manufacturer has stopped production, the importer will supply it. Partial
performance can only take place after a written (email) consultation with the
- Purchase Price
The purchase price
of our products is always the amount indicated next to the selected product,
which, unless otherwise indicated, already includes VAT.
the right to change the prices of products that can be ordered from the
Website, provided that the change takes effect at the same time as it appears
on the Website. The amendment does not adversely affect the purchase price of
products already ordered.
If, despite all
the diligence of MAGNETIT, an incorrect price is posted on the Website,
especially with regard to the obviously incorrect, e.g. "0" Credits,
"1" Credits or similarly low price, which may differ significantly
from the well-known, generally accepted or estimated price of the product,
possibly due to a system error, then MAGNETIT is not obliged to deliver the
product at the wrong price, but may offer delivery at the correct price, in the
knowledge of which the User may withdraw from their purchase intention.
If a product from
your order is not in stock within a reasonable time, we will inform you, and if
you continue to place your order for that product, we will send it later with
free delivery to the specified delivery address. The buyer only has to pay the
price of the product sent afterwards with the agreed payment method.
- Product descriptions
Some of the images
displayed on the products are not illustrations, but real images of those
products. In general, however, for better transparency, you can also find an
image for a given product that is an illustration.
properties and characteristics of the goods to be purchased, the instructions
for the use of the goods can be found on the information page of the specific
article. The Merchant shall be deemed to have fulfilled the contract if the
product has more favourable and advantageous features than the information
provided on the website. If you have any questions about the goods before
purchasing, our customer service is at your disposal.
If you need more
information about the quality, essential properties, use or usability of any of
the goods on the Website than is provided on the Website, please contact our
Our company is not
responsible for any changes in the technical specifications without prior
notice to the supplier or for reasons beyond its control.
- Additional costs
We would like to
inform our dear Customers that we do not charge a separate fee for shipping and
packaging (as an activity).
- Warranty, guarantee
We offer guarantee
for all our own products! An exception to this is if the given product is not
our own product, but the product of one of our partner companies. In this case,
our partner company provides the product warranty.
If the product
does not work as intended, we may provide a replacement. We are not obligated
to repair or replace defects resulting from improper installation of the
You can report
lost or defective products to our customer service.
In case of an
objection announced upon receipt, our company will repurchase the ordered
product within 15 days.
- Closing orders and shipping
Please note that
after placing your order but before delivery, please inform us about the
contact details in the Contact menu in case of information, special request,
order modification or reporting of any problems.
We would like to
inform you that your order will be confirmed within 48 hours by sending an
e-mail to the e-mail address provided. Please wait for confirmation in all
cases! Our colleagues will check your order and we will inform you in a
confirmation about the condition of the products, the date of delivery and any
shipping costs that may be incurred. If the confirmation is not received by you
within the given deadline, you are not obliged to purchase the product or use
You can find the
invoice that includes the shipping fee at your web office.
Please check the
undamaged condition of the package and the product (s) before receipt, if you
notice any physical damage to the packaging or products, make a report with the
courier who delivered it!
We wish you a pleasant